Refund Policy
How refunds work for OWLine Premium purchases.
1. Digital Goods
OWLine Premium is a digital service (access to additional bot features for a Discord server) that is activated immediately upon successful payment. Because of this, purchases are generally final and non-refundable once Premium has been granted, except as described below.
2. When We Do Offer Refunds
We will consider a refund if:
- You were charged in error (e.g. duplicate charge for the same purchase)
- A technical fault on our end prevented Premium from being granted after payment, and we were unable to resolve it within a reasonable time
- You request a refund within 7 days of purchase and have not made substantial use of the Premium features granted
3. How to Request a Refund
Refunds for OWLine Premium go through us directly, not through Lemon Squeezy's general support — we're able to review and act on requests faster than a general support queue.
- Find your order number — it's in the receipt email you got when you purchased (sent from Lemon Squeezy).
- Contact us at support.owline@gmail.com or our support server, including your order number and the reason for your request.
- We review it against the criteria in Section 2 above and get back to you — typically within 2 business days.
- If approved, we process the refund from our end. Lemon Squeezy then returns the funds to your original payment method — this usually takes a few business days to appear on your statement, depending on your bank or card issuer.
- Once the refund is processed, the Premium benefits on the associated Discord server are automatically removed.
Note: because OWLine Premium purchases are processed as one-time orders (not subscriptions), there's no self-service "Refund" button on Lemon Squeezy's own site for these — that's why reaching out to us directly (rather than Lemon Squeezy) is the right path.
4. Processing
All payments are processed by our payment provider, who acts as merchant of record for your purchase. Approved refunds are processed through that same provider and returned to your original payment method; refund timing depends on your bank or card issuer and is typically a few business days.
If a payment is refunded (whether by us or through a chargeback), the Premium benefits granted by that purchase will be revoked.
5. Chargebacks
If you believe a charge was made in error or without authorization, please contact us first so we can resolve it directly — this is usually faster than a chargeback through your bank. Repeated or fraudulent chargebacks may result in your server losing access to OWLine.
This Refund Policy is governed by the same law as our Terms of Service (see its Governing Law section) and does not limit any right you have under mandatory consumer-protection law that applies to you.
6. Contact
Questions about this Refund Policy can be sent to support.owline@gmail.com or via our support server.